Refund policy

Returns & Refunds

We want you to love your Alinari Firenze piece. If you don't, you can return it within 60 days.

60-day returns

You have 60 days from the day you receive your order to return it – whether it's damaged, the wrong item, or you've simply changed your mind. Exchanges are also welcome within 60 days.

Condition

Please return items unused, with all tags attached. Custom or personalised orders can't be returned unless they are faulty.

How to return

Email alinarifirenzeofficial@gmail.com with your order number and we'll send you return instructions and the return address.

Return postage is paid by the customer.

Refunds

Once we receive your return, we'll process your refund within 10 working days to your original payment method.

Returns from outside the EU (including the UK)

Please mark your parcel as 'Returned Goods' to help avoid customs charges. Any customs charges or import VAT on a return are the customer's responsibility.

Questions?

Email us at alinarifirenzeofficial@gmail.com – we're happy to help.