Shipping Information
Shipping & Delivery
Free delivery
Delivery is free to Europe, the UK and the USA.
Dispatch
We dispatch orders within 1 business day. Orders ship from within the EU.
When will my order arrive?
Once dispatched, delivery usually takes:
- Europe, including Italy: 1–3 business days
- United Kingdom: 2–5 business days
- USA: 3–7 business days
Business days are Monday to Friday, excluding public holidays.
Order updates
We email you as soon as your order ships.
Duties and taxes
For orders outside the EU, including the UK and the USA, import duties and taxes may be charged by the destination country and are paid by the recipient.
Changes and cancellations
You can cancel your order, or ask us to change it, by emailing alinarifirenzeofficial@gmail.com before it has been dispatched. Once an order has been dispatched it can no longer be changed or cancelled. For returns, see our Returns & Refunds page. If you live in the EU, you also keep your legal right of withdrawal of 14 days from delivery.
Damaged or wrong item?
If your order arrives damaged or you receive the wrong item, email alinarifirenzeofficial@gmail.com with your order number and a photo, and we’ll put it right.
Questions?
Email us at alinarifirenzeofficial@gmail.com. Our team replies Monday to Friday, 9:00–18:00, and Saturday and Sunday, 10:00–15:00 (Italian time).
Any questions?
We use full-grain Italian leather, chosen for how it feels in the hand and how it ages with you.
Each bag is cut and stitched by skilled craftspeople. The Maxima, for example, is croc-embossed full-grain Italian leather.
The result is a bag designed to be carried for years, not seasons.
Delivery is free to Europe, the UK and the USA. We dispatch within 1 business day. Delivery then takes 1–3 business days in Europe, 2–5 in the UK and 3–7 in the USA, and we email you as soon as your order ships.
We offer free delivery to Europe, the UK and the USA. Outside the EU, including the UK and the USA, import duties and taxes may be charged on delivery and are paid by the recipient.
Care depends on the finish. Smooth and embossed leather: wipe with a soft, dry or slightly damp cloth, avoid alcohol-based cleaners and apply a leather conditioner every 6 months.
Nubuck (Navona White): brush gently with a nubuck brush, keep it dry and protect it with a nubuck spray; never use conditioner.
Every bag: store it in its dust bag, lightly filled with paper, away from direct sunlight, heat and humidity. Each product page lists the care for its leather.
Your purchase is protected by our 6-month craftsmanship guarantee.
If your item arrives damaged or later develops a defect, contact alinarifirenzeofficial@gmail.com.
Our team will repair, replace, or refund it promptly. This guarantee is in addition to your statutory rights: in the EU you are entitled to at least 2 years of legal protection if an item is faulty or not as described.
