FAQ
Purchase and Returns
Q: What is your return policy? A: If you're not satisfied with your handbag, you can return it within 60 days for a full refund. This policy allows you to try the handbag with confidence.
Q: How do I return a product? A: Send returns to ALINARI FIRENZE, PIKE ROAD UNIT B 474, 19006 Huntingdon Valley, USA. Remember to label international or EU-UK returns correctly.
Q: Can I exchange my handbag for a different color or style? A: Yes, exchanges are possible within 60 days of purchase. Please contact customer service to arrange the exchange.
Shipping and Delivery
Q: Do you offer international shipping? A: Yes, we offer international shipping. All shipping costs INCLUDED.
Q: How long does shipping take? A: Shipping times depend on your location. Typically, it takes 3-7 business days for domestic deliveries and 7-14 business days for international deliveries.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
Customer Support
Q: How can I contact customer support? A: You can reach our customer support team via email: info@alinarifirenze.com. We are available Monday to Sunday from 24/7.
Additional Information
Q: Do you offer any warranties on your handbags? A: Yes, all our handbags come with a six months warranty against manufacturing defects. If you experience any issues, please contact our customer support for assistance.
Q: Are your handbags eco-friendly? A: We are committed to sustainability and ethical practices. Our handbags are made using eco-friendly processes and materials wherever possible.
Product Care
Q: How do I care for my Alinari Firenze leather handbag? A: To maintain the quality of your Alinari Firenze leather handbag, we recommend using a leather conditioner every few months and storing the bag in a cool, dry place. Avoid prolonged exposure to direct sunlight and moisture.
Q: Can I clean my leather handbag at home? A: Yes, you can clean your leather handbag at home using a damp, soft cloth. For deeper cleaning, use a leather cleaner specifically designed for handbags. Always test the cleaner on a small, inconspicuous area first.
Q: What should I do if my bag gets wet? A: If your bag gets wet, gently blot the moisture with a clean, dry cloth. Avoid using heat to dry the bag, as this can damage the leather. Let the bag air dry naturally in a well-ventilated area.
Warranty and Repairs
Q: Does Alinari Firenze offer a warranty on its handbags? A: Yes, Alinari Firenze offers a six months warranty on all its handbags, covering manufacturing defects in materials and workmanship. Please retain your proof of purchase for warranty claims.
Q: How can I request a repair for my handbag? A: To request a repair, please contact our customer service team at info@alinarifirenze.com with your order details and a description of the issue. We will provide instructions on how to proceed with the repair process.
Q: Are repairs free of charge? A: Repairs for manufacturing defects are free of charge within the warranty period. For repairs outside of warranty or due to wear and tear, there may be a fee. Our customer service team will provide a cost estimate based on the repair needed.
Custom Orders
Q: Can I customize my Alinari Firenze handbag? A: Yes, Alinari Firenze offers customization options for select handbag models. You can choose from a range of colors, materials, and personalization options. Contact our customer service team at info@alinarifirenze.com for more details.
Q: How long does it take to receive a custom order? A: Custom orders typically take 4-6 weeks to be crafted and delivered. Our customer service team will provide an estimated delivery time when you place your order.
Q: Are custom orders returnable? A: Custom orders are non-returnable and non-refundable unless there is a manufacturing defect. Please ensure all customization details are correct before placing your order.