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FAQ
RETURNS Policy:
At Alinari Online Shop, your satisfaction is our top priority. We are dedicated to providing you with a seamless shopping experience. Our return policy is straightforward: if you're not entirely satisfied with your order, you have a 14-day window to request a return. Simply return the product in its original condition and packaging for swift processing. Refunds are typically processed within 10 working days upon receipt. For international returns or returns to the UK from the EU, please mark the parcels as 'Returned Goods' to avoid customs charges and VAT. If you have any inquiries, our responsive customer service team is here to assist you at ask@alinarifirenze.com. Your satisfaction means the world to us.
DISPATCH Information:
Our goal is to dispatch all orders within 2-5 business days, although there may be a slight delay during exceptionally busy periods, such as our seasonal sales. Estimated delivery times are meant as a helpful guide and commence from the day of dispatch. Please note that Alinari Firenze cannot be held responsible for delays caused by customs clearance.
ONLINE ORDERS:
Our website offers a convenient way to shop for specific products or services that may be exclusively available online. Please keep in mind that these products or services may have limited quantities and are subject to our Return Policy for any returns or exchanges.
OUT OF STOCK?
If an item is currently unavailable, you can request an email notification to stay updated on its availability, and we'll inform you as soon as the product is back in stock!
MAINTAINING LEATHER QUALITY:
Our leather bags are meticulously crafted, and we recommend storing them in the provided dust bags to preserve their longevity and protect them from substances that may affect the leather. Please exercise caution when in contact with chemicals or dyes that could cause discoloration. Additionally, avoid storing leather bags in direct sunlight or near heat sources, such as radiators.
