FAQ
Delivery
Where do you deliver?
Delivery is free to Europe, the UK and the USA. Outside the EU, including the UK and the USA, import duties and taxes may be charged on delivery and are paid by the recipient.
How long does delivery take?
We dispatch within 1 business day. Delivery then takes 1–3 business days in Europe (including Italy), 2–5 in the UK and 3–7 in the USA.
How will I know my order has shipped?
We dispatch orders within 1 business day and email you as soon as your order ships.
Customer support
How can I contact you?
Email alinarifirenzeofficial@gmail.com. We reply Monday to Friday, 9:00–18:00, and Saturday and Sunday, 10:00–15:00 (Italian time).
Guarantee & repairs
Is there a guarantee?
Yes. Every piece has a 6-month guarantee against material and craftsmanship defects. This guarantee is in addition to your statutory rights: in the EU you are entitled to at least 2 years of legal protection if an item is faulty or not as described.
Are repairs free?
Repairs are free within the guarantee period. Outside the guarantee, or for accidental damage, we will send you a quote.
Product care
How do I care for my leather bag?
- Smooth and embossed leather: a leather conditioner every 6 months.
- Nubuck: a nubuck brush and a protector spray, never conditioner.
- Store every bag in its dust bag, away from direct sunlight and moisture.
- See our care guide for each leather.
What if it gets wet?
Blot it gently with a dry cloth and let it dry naturally, away from heat.
Custom orders
Can I customise a handbag?
Yes, on selected styles: colours, materials and initials. Email us for details.
Choosing a bag
Which bag should I choose?
For work and travel, the Maxima Croco Tote is a croc-effect leather tote that fits a 15.6" laptop. For an everyday bag, the Navona Classic is a black leather shoulder bag you can also wear crossbody. For a smaller, dressier style, the Alita is a quilted leather shoulder bag with a top handle. Compare all three in our bestselling bags.
Any questions?
We use full-grain Italian leather, chosen for how it feels in the hand and how it ages with you.
Each bag is cut and stitched by skilled craftspeople. The Maxima, for example, is croc-embossed full-grain Italian leather.
The result is a bag designed to be carried for years, not seasons.
Delivery is free to Europe, the UK and the USA. We dispatch within 1 business day. Delivery then takes 1–3 business days in Europe, 2–5 in the UK and 3–7 in the USA, and we email you as soon as your order ships.
We offer free delivery to Europe, the UK and the USA. Outside the EU, including the UK and the USA, import duties and taxes may be charged on delivery and are paid by the recipient.
Care depends on the finish. Smooth and embossed leather: wipe with a soft, dry or slightly damp cloth, avoid alcohol-based cleaners and apply a leather conditioner every 6 months.
Nubuck (Navona White): brush gently with a nubuck brush, keep it dry and protect it with a nubuck spray; never use conditioner.
Every bag: store it in its dust bag, lightly filled with paper, away from direct sunlight, heat and humidity. Each product page lists the care for its leather.
Your purchase is protected by our 6-month craftsmanship guarantee.
If your item arrives damaged or later develops a defect, contact alinarifirenzeofficial@gmail.com.
Our team will repair, replace, or refund it promptly. This guarantee is in addition to your statutory rights: in the EU you are entitled to at least 2 years of legal protection if an item is faulty or not as described.
