Return and refund policy
Returns & Refunds
We want you to love your Alinari Firenze piece. If you don't, you can return it within 60 days.
60-day returns
You have 60 days from the day you receive your order to return it – whether it's damaged, the wrong item, or you've simply changed your mind. Exchanges are also welcome within 60 days.
Condition
Please return items unused, with all tags attached. Custom or personalised orders can't be returned unless they are faulty.
How to return
Returns are sent to our returns address in València, Spain: Alinari Botanica S.L., Avinguda de França 2, 46023 València, Spain.
Before sending your return, email alinarifirenzeofficial@gmail.com with your order number and we'll send you return instructions.
Return postage is paid by the customer for change-of-mind returns. If your item arrives faulty, damaged or not as described, we cover the return postage. Please email us before sending it back and we will arrange it.
Refunds
Once we receive your return, we'll process your refund within 10 working days to your original payment method.
Returns from outside the EU (including the UK)
Please mark your parcel as 'Returned Goods' to help avoid customs charges. Any customs charges or import VAT on a return are the customer's responsibility.
Questions?
Email us at alinarifirenzeofficial@gmail.com – we're happy to help.
Any questions?
We use full-grain Italian leather, chosen for how it feels in the hand and how it ages with you.
Each bag is cut and stitched by skilled craftspeople. The Maxima, for example, is croc-embossed full-grain Italian leather.
The result is a bag designed to be carried for years, not seasons.
Delivery is free to Europe, the UK and the USA. We dispatch within 1 business day. Delivery then takes 1–3 business days in Europe, 2–5 in the UK and 3–7 in the USA, and we email you as soon as your order ships.
We offer free delivery to Europe, the UK and the USA. Outside the EU, including the UK and the USA, import duties and taxes may be charged on delivery and are paid by the recipient.
Care depends on the finish. Smooth and embossed leather: wipe with a soft, dry or slightly damp cloth, avoid alcohol-based cleaners and apply a leather conditioner every 6 months.
Nubuck (Navona White): brush gently with a nubuck brush, keep it dry and protect it with a nubuck spray; never use conditioner.
Every bag: store it in its dust bag, lightly filled with paper, away from direct sunlight, heat and humidity. Each product page lists the care for its leather.
Your purchase is protected by our 6-month craftsmanship guarantee.
If your item arrives damaged or later develops a defect, contact alinarifirenzeofficial@gmail.com.
Our team will repair, replace, or refund it promptly. This guarantee is in addition to your statutory rights: in the EU you are entitled to at least 2 years of legal protection if an item is faulty or not as described.
