Return and refund policy

At Alinari Online Shop, we prioritize delivering a seamless and confident shopping experience to our customers. Recognizing the importance of returns in online shopping, we have established a transparent and customer-centric return policy to cater to your needs.

Reasons for Returns: Our flexible return policy accommodates various reasons for returns, whether it's due to receiving a damaged product, an incorrect item, or simply changing your mind.

14-Day Return Window: You have a generous 14-day window from the date of receipt to request a return. We believe in giving you ample time to make sure you're completely satisfied with your purchase.

Return Shipping Costs: Please refer to our detailed return policy for specific information regarding return shipping costs. Transparency is key to us, and we want to ensure you have all the necessary information.

Refund Process: Once your returned item reaches our facility, please allow us up to 10 working days to process your refund. Rest assured, we're committed to handling your refund promptly. Refunds will typically be credited back to the original payment method unless otherwise specified.

International Returns: For international returns or returns from the EU to the UK, it's important to mark the parcels as 'Returned Goods' to avoid any customs charges or VAT upon return. Please note that any customs charges or import VAT incurred during the return process are the sole responsibility of the customer.

Customer Support: Should you have any questions or concerns about the return process, our dedicated customer service team is readily available to assist you. Feel free to reach out to us at ask@alinarifirenze.com. Your satisfaction is our top priority, and we're here to provide you with the highest level of support.