Return and refund policy
Return and refund policy
At Alinari Online Shop, your satisfaction is our primary concern. We understand the nuances of online shopping and have tailored our refund policy to ensure flexibility and convenience for you.
Reasons for Returns: Whether you encounter a damaged product, receive an incorrect item, or simply change your mind, our policy is designed to accommodate your needs.
90-Day Return Window: We offer an extended 90-day return period from the date of receipt, allowing you ample time to ensure your purchase meets your high standards.
Return Shipping Costs: For specifics on return shipping costs, please refer to our detailed return policy. Our
goal is to provide transparency and all the necessary information to make your experience hassle-free.
Refund Process: Once we receive your returned item, please allow us up to 10 working days to process your refund. We are committed to ensuring an efficient refund process and will credit the amount back to your original payment method, unless otherwise specified.
International Returns: For international returns or returns from the EU to the UK, it is important to label the parcels as 'Returned Goods' to avoid customs charges and VAT. Please note that any customs charges or import VAT incurred are the responsibility of the customer.
Customer Support: If you have any questions or concerns about the return process, our customer service team is here to assist. Reach out to us at ask@alinarifirenze.com. We are dedicated to your satisfaction and committed to providing exceptional support throughout your return process.
Return Address for Alinari Firenze:
PIKE ROAD UNIT B 474
19006 Huntingdon Valley
Remember, for international returns or returns to the UK from the EU, ensure to mark your parcels as 'Returned Goods' to prevent any additional customs charges and VAT. Your ease and satisfaction are at the heart of our service.
