Acela Classic Crossbody
Crafted from premium Italian leather, the Acela is more than a bag; it's a statement. With its sleek design, secure closure, and versatile chain strap, it's the perfect blend of style and function. Discover the ultimate luxury accessory today.
Free shipping worldwide: Try risk-free for 60 days or your money back
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Premium Leather
Handcrafted in Italy
Sustainability in Style
FAQ
What is your return policy?
If you're not satisfied with your handbag, you can return it within 60 days for a full refund. This policy allows you to try the handbag with confidence.
How do I return a product?
To return a product, please contact our customer service at ask@alinarifirenze.com to initiate the return process.
Can I exchange my handbag for a different color or style?
Yes, exchanges are possible within 60 days of purchase. Please contact customer service to arrange the exchange.
Do you offer international shipping?
Yes, we offer international shipping. All shipping costs are included.
How long does shipping take?
Shipping times depend on your location. Typically, it takes 3-7 business days for domestic deliveries and 7-14 business days for international deliveries.
What if my item arrives damaged?
If your item arrives damaged, please contact our customer service team immediately for assistance.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
How can I contact customer support?
You can reach our customer support team via email at ask@alinari.com or call us at 123-456-7890. We are available 24/7.
Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For international orders, additional payment methods may be available at checkout.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and security protocols to ensure that your personal and payment information is protected.
Can I use multiple payment methods for one purchase?
Currently, we only accept one form of payment per order. If you have any issues during checkout, please contact our customer service team at ask@alinarifirenze.com for assistance.
How do I care for my Alinari Firenze leather handbag?
To maintain the quality of your Alinari Firenze leather handbag, we recommend using a leather conditioner every few months and storing the bag in a cool, dry place. Avoid prolonged exposure to direct sunlight and moisture.
Can I clean my leather handbag at home?
Yes, you can clean your leather handbag at home using a damp, soft cloth. For deeper cleaning, use a leather cleaner specifically designed for handbags. Always test the cleaner on a small, inconspicuous area first.
What should I do if my bag gets wet?
If your bag gets wet, gently blot the moisture with a clean, dry cloth. Avoid using heat to dry the bag, as this can damage the leather. Let the bag air dry naturally in a well-ventilated area.
Does Alinari Firenze offer a warranty on its handbags?
Yes, Alinari Firenze offers a 6 months warranty on all its handbags, covering manufacturing defects in materials and workmanship. Please retain your proof of purchase for warranty claims.
Are repairs free of charge?
Repairs for manufacturing defects are free of charge within the warranty period. For repairs outside of warranty or due to wear and tear, there may be a fee. Our customer service team will provide a cost estimate based on the repair needed.
How can I request a repair for my handbag?
To request a repair, please contact our customer service team at ask@alinarifirenze.com with your order details and a description of the issue. We will provide instructions on how to proceed with the repair process.
What is your return policy?
If you're not satisfied with your handbag, you can return it within 60 days for a full refund. This policy allows you to try the handbag with confidence.
How do I return a product?
To return a product, please contact our customer service at ask@alinarifirenze.com to initiate the return process.
Can I exchange my handbag for a different color or style?
Yes, exchanges are possible within 60 days of purchase. Please contact customer service to arrange the exchange.
Do you offer international shipping?
Yes, we offer international shipping. All shipping costs are included.
How long does shipping take?
Shipping times depend on your location. Typically, it takes 3-7 business days for domestic deliveries and 7-14 business days for international deliveries.
What if my item arrives damaged?
If your item arrives damaged, please contact our customer service team immediately for assistance.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
How can I contact customer support?
You can reach our customer support team via email at ask@alinari.com or call us at 123-456-7890. We are available 24/7.
Can I change or cancel my order after placing it?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For international orders, additional payment methods may be available at checkout.
Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and security protocols to ensure that your personal and payment information is protected.
Can I use multiple payment methods for one purchase?
Currently, we only accept one form of payment per order. If you have any issues during checkout, please contact our customer service team at ask@alinarifirenze.com for assistance.
How do I care for my Alinari Firenze leather handbag?
To maintain the quality of your Alinari Firenze leather handbag, we recommend using a leather conditioner every few months and storing the bag in a cool, dry place. Avoid prolonged exposure to direct sunlight and moisture.
Can I clean my leather handbag at home?
Yes, you can clean your leather handbag at home using a damp, soft cloth. For deeper cleaning, use a leather cleaner specifically designed for handbags. Always test the cleaner on a small, inconspicuous area first.
What should I do if my bag gets wet?
If your bag gets wet, gently blot the moisture with a clean, dry cloth. Avoid using heat to dry the bag, as this can damage the leather. Let the bag air dry naturally in a well-ventilated area.
Does Alinari Firenze offer a warranty on its handbags?
Yes, Alinari Firenze offers a 6 months warranty on all its handbags, covering manufacturing defects in materials and workmanship. Please retain your proof of purchase for warranty claims.
Are repairs free of charge?
Repairs for manufacturing defects are free of charge within the warranty period. For repairs outside of warranty or due to wear and tear, there may be a fee. Our customer service team will provide a cost estimate based on the repair needed.
How can I request a repair for my handbag?
To request a repair, please contact our customer service team at ask@alinarifirenze.com with your order details and a description of the issue. We will provide instructions on how to proceed with the repair process.
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