If for any reason you are not satisfied with your product we have a 14 day returns policy from the time when the online return form is submitted. All returns need to be in its original condition along with the packaging for us to process the refund. We will cover the cost of delivery if the quality is of concern otherwise all other reasons you will have to be responsible for the delivery process. When returning please state the product name in the invoice along with the correct shipping label attached. I would like to remind you Alinari Firenze is not liable for any lost or damaged items so therefore we recommend the use of tracked and signed delivery. One we have the return and is subject to inspection, the refund will be processed back onto the same payment method used.
We deliver to 90 countries around the world and offer different shipping options to meet your needs. We aim to dispatch all orders within 24 hours (orders accepted before 2:00 pm CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
Our team is working hard to maintain and provide the best customer experience amidst a pandemic. Our stores are currently open therefore please observe social distancing in our stores, we have hand sanitisers available for use and request you wear a face covering. Our delivery and returns page will contain any updates regarding shipping.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return/exchange in accordance to our Return Policy.
We advise to check the availability of our products both online and in-store. If the item is still unavailable; You can request an email notification for updates on the product and we will notify you when the product is back in stock!
We recommend you store our leather bags in the dust bags provided, this will ensure the longevity of the product away from any substances that can affect the leather. Leather is a permeable material and therefore should be cautious when in contact with chemicals/dyes which could cause discolouration. You should also avoid storing leather bags under direct sunlight and near heat sources (e.g radiators)
All items, both online and in-store are wrapped in Alinari Firenze packaging. Our leather bags are accompanied with Alinari firenze dust proof bags, to ensure and preserve the quality of the bags.